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ITIL
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What is ITIL?
ITIL is the IT Infrastructure Library and ITIL® is a Registered
Trade Mark and a Community Trade Mark of the Office of Government Commerce.
Developed in the late 1980's by the CCTA (now the OGC), by the mid 1990's it
had become the world-wide de facto standard in service management. ITIL
has become popular as it is a public domain framework which is scalable. ITIL
provides a framework of Best Practice guidance for IT Service Management and
since its creation has grown to become the most widely accepted approach to
IT Service Management in the world. ITIL focuses on best practice, and
as such can be adapted and adopted in different ways according to each
individual organizations needs. This 'ITIL framework' essentially defines how
to organize the system and network management departments within individual
organizations. The concepts within ITIL support IT service providers in the
planning of consistent, documented, and repeatable processes that improve
service delivery to the business.
ITIL addresses the organizational structure and skill requirements for an
IT organization by presenting a comprehensive set of management procedures
with which an organization can manage its IT operations.
ITIL (Information Technology Infrastructure Library) is a set of
best practices standards for Information Technology (IT) service management.
The United Kingdom's Central Computer and Telecommunications Agency (CCTA)
created ITIL in response to the growing dependence on Information Technology
to meet business needs and goals. ITIL provides businesses with a
customizable framework of best practices to achieve quality service and
overcome difficulties associated with the growth of IT systems.
The initial version of ITIL consisted of a
library of 31 books covering all aspects of IT service provision. The current
version ITIL V3 consists of five core books covering the service lifecycle,
together with the official introduction.
The five core books cover each stage of the service
lifecycle, from the initial definition and analysis of business requirements
in Service Strategy and Service Design, through migration into the live
environment within Service Transition, to live operation and improvement in
Service Operation and Continual Service Improvement.
Course Description:
This course introduces participants to the elementary terms and concepts
of ITIL. The Foundation Certification in IT Service Management is an
introductory certification to the understanding of ITIL, the most widely
accepted framework and standard of IT Infrastructure Management in the world.
The ITIL Foundation Certification course introduces you to the terms and
concepts of ITIL. You are taught the importance of a systematic approach to
management by means of a presentation. The ITIL management model provides you
insight into the coherence of identified processes.
Course Objectives:
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Describe the underlying concepts of IT Service Management.
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Understand the history, purpose, and structure of ITIL.
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Understand ‘What is Service Management?’
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Explain the best
practices documented in ITIL.
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Describe the roles, processes, and components that are part of the
following key ITSM disciplines:
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Incident Management
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Problem Management
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Change Management
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Configuration Management
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Software Control and Distribution
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Contingency Management
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Availability Management
o
Capacity Management
o
Financial Management
o
Service Level Management
Course Content:
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Introduction to ITIL
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The
Service Life Cycle
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The
Service Strategy, Service Design, Service Transition, Service Operation,
Continual Service Improvement
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Service Strategy
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Strategy Generation
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Financial Management
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Service Portfolio Management
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Demand Management
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Service Level Management
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Capacity Management
o
Availability Management
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IT Service Continuity Management
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Supplier Management
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Change Management
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Configuration Management
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Release Management
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Knowledge Management
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Incident Management
o
Problem Management
Continual Service Improvement
Audience:
It is applicable to anyone involved in the management or
day-to-day practice of Service Management, in-house or outsourced, as well as
anyone defining new processes or refining existing processes. Business
managers will find the course helpful in understanding and establishing best
practice IT services and support.
Prerequisites: There are no formal knowledge prerequisites.
Faculty Profile:
Duration: 2 days
Date:
Click
here to see training schedule
Course Fee: Rs. 9,000 + 12.36% Service Tax
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