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ITIL version 3 Foundation

ITIL Feedback & Pictures

What is ITIL?

    ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce. Developed in the late 1980's by the CCTA (now the OGC), by the mid 1990's it had become the world-wide de facto standard in service management. ITIL has become popular as it is a public domain framework which is scalable. ITIL provides a framework of Best Practice guidance for IT Service Management and since its creation has grown to become the most widely accepted approach to IT Service Management in the world. ITIL focuses on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs. This 'ITIL framework' essentially defines how to organize the system and network management departments within individual organizations. The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.

    ITIL addresses the organizational structure and skill requirements for an IT organization by presenting a comprehensive set of management procedures with which an organization can manage its IT operations.

    ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.
The initial version of ITIL consisted of a library of 31 books covering all aspects of IT service provision. The current version ITIL V3 consists of five core books covering the service lifecycle, together with the official introduction.

The five core books cover each stage of the service lifecycle, from the initial definition and analysis of business requirements in Service Strategy and Service Design, through migration into the live environment within Service Transition, to live operation and improvement in Service Operation and Continual Service Improvement.

Course Description:

   This course introduces participants to the elementary terms and concepts of ITIL. The Foundation Certification in IT Service Management is an introductory certification to the understanding of ITIL, the most widely accepted framework and standard of IT Infrastructure Management in the world.

   The ITIL Foundation Certification course introduces you to the terms and concepts of ITIL. You are taught the importance of a systematic approach to management by means of a presentation. The ITIL management model provides you insight into the coherence of identified processes.

Course Objectives:

  • Describe the underlying concepts of IT Service Management.

  • Understand the history, purpose, and structure of ITIL.

  • Understand ‘What is Service Management?’

  •  Explain the best practices documented in ITIL.

  • Describe the roles, processes, and components that are part of the following key ITSM disciplines:

o        Incident Management

o        Problem Management

o        Change Management

o        Configuration Management

o        Software Control and Distribution

o        Contingency Management

o        Availability Management

o        Capacity Management

o        Financial Management

o        Service Level Management

  • Gain an awareness of the implications of implementing one or more of the ITIL best practices.

  • Prepare to pass the EXIN examination for the Foundation Certification in IT Service Management.

Course Content:

  • Introduction to ITIL

  • The Service Life Cycle

  • The Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

  •  Service Strategy

o        Strategy Generation

o        Financial Management

o        Service Portfolio Management

o        Demand Management

  •  Service Design

o        Service Level Management

o        Capacity Management

o        Availability Management

o        IT Service Continuity Management

o        Supplier Management

  • Service Transition

o        Change Management

o        Configuration Management

o        Release Management

o        Knowledge Management

  • Service Operation

o        Incident Management

o        Problem Management

  • Continual Service Improvement


    It is applicable to anyone involved in the management or day-to-day practice of Service Management, in-house or outsourced, as well as anyone defining new processes or refining existing processes. Business managers will find the course helpful in understanding and establishing best practice IT services and support.

Prerequisites: There are no formal knowledge prerequisites.

Faculty Profile:

  • 12 years of experience in handling all facets of IT

  • Certified PMP, ITIL .

Duration: 2 days

 Date:  Click here to see training schedule

Course Fee: Rs. 9,000 + 12.36% Service Tax



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